Return Policy

Our Returns Policy forms part of, and must be read in conjunction with our Terms and Conditions. We reserve the right to change the Return Policy at any time.

It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to the Company immediately so we can investigate.

Before attempting to return an order, you will need to contact our customer service team via email: [email protected]. If you don't contact our support team, it can be difficult to process your return, meaning the process may take longer.

Your statutory rights

Our Return Policy does not affect your statutory rights.

Right to Cancel

You have the right to cancel your order within 60 days without providing any reason. We will, however, ask you to improve our products and services.
The cancellation period will expire after the 60th day from the time you place the order.

To exercise the right to cancel your order and request a refund, you must inform us of your decision to cancel your order by a clear statement (e.g. by contacting us at [email protected] or via phone (24/7) ). You may use the example model cancellation form below, but it is not obligatory.

Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

Effects of Cancellation/Refund

If you cancel your order, we will reimburse you all payments received from you, including the cost of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will process the reimbursement without undue delay and not later than: (a) 20 days after the day we receive any goods back from you that were supplied ; or (b) (if earlier) 20 days after the day you provide evidence that you have returned the goods; or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel/refund the order.

We will reimburse you, using the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.

What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order, however, mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our utmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

What should I do if my item is damaged?

Although we try to prevent any damage to your goods during transit, it is possible that problems may arise. Please accept our apologies if you have received a damaged item.

We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

You can contact us through your account, using the online message centre. A member of our team will review the details and offer the best resolution to resolve your query. You can also reach us via [email protected] or via phone: .

How do I report an issue with my product?

Our aim is to ensure that the highest production standards are applied to each and every buygoodssupplements.com order. However, we do accept that from time to time problems can occur.

Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

Please contact us through your account using the online message centre, email us [email protected] or call us at . Please provide details of the fault and, where possible, attach pictures to your message.

The buygoodssupplements.com quality team will review your message and aim to resolve within 24-48 hours. Please note that some investigations can take longer, if the product is externally sourced.

How do I arrange a return?

Please contact our customer service team to arrange your return:. [email protected] or via phone: .

We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with all the necessary information to arrange the return.

Please package the item securely and ensure our returns form is included inside.

You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.

If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

Will you refund my postage costs to return an item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance: - If we sent you the wrong item - If the item is damaged or faulty - Where you are returning a substitute item which you do not want to keep

We will not refund postage costs to return items, which are unwanted or no longer required. These costs will need to be covered by you, again, we recommend using a delivery service that insures you for the value of the goods.

We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

Complaints

If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we want to hear about it . Our aim is to resolve the matter for you and ask that you please contact our customer service representatives at [email protected] or by calling our customer services number: .